COVID-19 Procedures

Our ultimate goal amid this crisis is to keep your pets healthy while maintaining the health and safety of our staff and clients. 

As a result, we have implemented a number of changes to reduce exposure and limit the spread of disease

Veterinary Appointments

Routine wellness visits are now available along with urgent and emergency cases

Option #1

You may now choose to come into the hospital but we ask that only one person accompany each pet

Masks must be worn by all humans (pets exempt unless making a fashion statement!)

When you arrive, please call the clinic and we will let you know when you are able enter the building

You will be directed to one of our exam rooms where one of our technicians will discuss your pets health and concerns from a safe distance 

Your pet will then be taken to the larger treatment room for the exam with the doctor while you wait in the exam room

One of our caring staff members will hold your pet during the exam as it is not feasible for the doctor to

maintain appropriate distance from anyone holding an animal for examination 

Option #2

We will continue to offer curbside appointments for anyone wishing to stay outside of the building

When you arrive, call us from the car and one of our staff members will come out to speak with you and take your pet into the clinic for examination

The doctor will then speak with you over the phone to discuss the findings and recommendations

Food, Medications and Supplies

We have returned to curbside service only for pick ups

Simply call us from the car when you arrive and we can process your payment

over the phone and bring the items directly to your car

You can also order food and supplies directly through our webstore for either pick up at the clinic or home delivery

www.myvetstore.ca/royalcity

Our suppliers have been experiencing more back orders than usual and deliveries may take longer so please plan ahead as much as possible

Thank you for your patience and understanding as we adjust to these new circumstances!