Our ultimate goal amid this crisis is to keep your pets healthy while maintaining the health and safety of our staff and clients.
As a result, we have implemented a number of changes to reduce exposure and limit the spread of disease
Veterinary Appointments
Routine wellness visits are now available along with urgent and emergency cases
Option #1
You may now choose to come into the hospital but we ask that only one person accompany each pet
Masks must be worn by all humans (pets exempt unless making a fashion statement!)
When you arrive, please call the clinic and we will let you know when you are able enter the building
You will be directed to one of our exam rooms where one of our technicians will discuss your pets health and concerns from a safe distance
Your pet will then be taken to the larger treatment room for the exam with the doctor while you wait in the exam room
One of our caring staff members will hold your pet during the exam as it is not feasible for the doctor to
maintain appropriate distance from anyone holding an animal for examination
Option #2
We will continue to offer curbside appointments for anyone wishing to stay outside of the building
When you arrive, call us from the car and one of our staff members will come out to speak with you and take your pet into the clinic for examination
The doctor will then speak with you over the phone to discuss the findings and recommendations
Food, Medications and Supplies
We have returned to curbside service only for pick ups
Simply call us from the car when you arrive and we can process your payment
over the phone and bring the items directly to your car
You can also order food and supplies directly through our webstore for either pick up at the clinic or home delivery
Our suppliers have been experiencing more back orders than usual and deliveries may take longer so please plan ahead as much as possible
Thank you for your patience and understanding as we adjust to these new circumstances!
Our team of veterinary professionals strive to make every pet feel like part of our family. As a small group we are able to get to know all of our patients personally and tailor health care.
As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
Registration on our website will give you a number of benefits. Please register today if you are interested in our practice!
We always welcome new clients and patients to our full service practice. We know you will be very happy with our services.
© 2020 Royal City Animal Hospital.
Powered by LifeLearn Veterinary Websites
