COVID-19 Procedures

Our ultimate goal amid this crisis is to keep your pets healthy while maintaining the health and safety of our staff and clients. 

As a result, we have implemented a number of changes to reduce exposure and limit the spread of disease

Veterinary Appointments

Routine wellness visits are now available along with urgent and emergency cases

We are currently operating by curbside appointments to minimize contact

When you arrive, call us from the car and one of our staff members will speak with you about your pets history, symptoms etc. 

We will then come out and take your pet into the clinic for examination

The doctor will see your pet and then speak with you over the phone to discuss the findings and recommendations

We recognize that many pet parents may be anxious about being separated from their pet during the appointment. 

By adjusting our appointment schedules we have been able to ensure that every pet has a dedicated staff member to hold and comfort them throughout the visit. 

Over the past year we have actually found that many of our more anxious or nervous patients do better without Mom or Dad here as they aren’t sensing their humans anxiety

along with their own making them even more worried.  They’re like the children that don’t want to go to daycare but as soon as Mom and Dad leave they run off to play with their friends!

Food, Medications and Supplies

We have returned to curbside service only for pick ups

Simply call us from the car when you arrive and we can process your payment

over the phone and bring the items directly to your car

You can also order food and supplies directly through our webstore for either pick up at the clinic or home delivery

www.myvetstore.ca/royalcity

Our suppliers have been experiencing more back orders than usual and deliveries may take longer so please plan ahead as much as possible

Thank you for your patience and understanding as we adjust to these new circumstances!